Terms, Conditions & Useful Customer Information
Appointments
Nina Capelli recommends that clients take the time to reschedule their next appointment before they leave the salon in an effort to avoid disappointment.
Late Arrivals & Cancellations
We kindly ask that you give us 24 hours notice to cancel an appointment, this would be greatly appreciated. A missed appointment means loss of availability for other clients and as a small business this can have a big effect on the stylists and day to day running of the salon. However, we do realize circumstances occasionally arise which are completely out of one’s control, and we truly understand. Any missed appointment may result in the Service being charged to you.
We recommend allowing plenty of time to park your car prior to your appointment.
We understand that sometimes it is inevitable that you may run late for an appointment. The time that you have scheduled is yours to use at your discretion. We will give every effort to deliver your services to you as best we can for the remainder of your scheduled time.
Deposits
For our larger appointment times such as colouring or a Kerasilk service, we will require a minimum £20 deposit which will be deducted from your final bill. This is non-refundable and non-transferable
Deposits will need to be paid at the time of consultation or booking via bank transfer or cash. Any unpaid deposits will result in the appointment being cancelled.
Colouring
Any colour application requires a skin test 48 hours prior to the appointment, and will be recorded. If the test has not been carried out by the time of your appointment the colour service will not be able to take place and charges will apply for the appointment time.
With social media images of hair and the hairdressing industry dominating our devices we kindly ask that you cast a realistic eye and expectation over what can be achieved on your own hair. Think about the person in the picture and take into account the following:- How long is the hair, how thick is the hair, do they have hair extensions in, is the image in an actual salon or a studio with special lighting, is it a professional photography image, has the hair been curled to give the effect. Concider the current condition of your own hair and what previous colour services you have had and the build up of colour whether it be home box colour or salon proffessional, will you be able to have the colour you intend to on a regular two hour colour appointment, please consider a consultation with a price and time estimate.
When deciding on having any vibrant colours, toners, pastels, reds and coppers on pre lightened hair although they are fabulous and very effective you must consider that these are the fastest colours to fade and the use of our salon professional products is imperative, we cannot guarantee how fast these colours will fade and will depend on the individuals hair. This information will always be explained to you by our stylists. We endeavour to give you our honest and professional advise in order to give you fabulous hair.
Services Re-do Policy
At Nina Capelli we want you to love your hair and our customer service. We always endeavour to provide fabulous hairdressing to every client. If you feel you are unsatisfied with your hair or the service that you have received please do not hesitate to contact us within 7 days of your initial appointment and we will re-do your hair and do our best to maie sure you feel happy. Any longer than this time frame the hair will have naturally grown and colour will fade especially in the case of toners and pastels, reds and coppers and pre lightened and toned hair. (Any re-do will only include the particular service complimentary, if you require a blow-dry this will be an additional cost. The re-do policy doesn’t cover a change in the style or colour. A complimentary re-do service will be at the salon managers discretion. Nina Capelli cannot carry any guarantee if professional hair products recommended have not been used.
Nina Capelli will not re-do or compensate for change of mind, or unrealistic expectations not being met).
Our fabulous stylists endeavour to care for your hair to the best of their ability and of a high standard
Thank you for your custom and understanding.
Salon Etiquette
Nina Capelli reserves the right to refuse service to any client for improper conduct or any other situation we deem inappropriate.
Our salon and waiting area is cosy, and we can only accommodate yourself for your appointment we are unable to guarantee waiting facilities for family or friends. In the event Children are present to your appointment they must be supervised at all times for their own safety, a Hairdressing salon can be a dangerous place for children, so we advise for their safety that you seek alternative childcare during your appointment. Children receiving a service cannot be left unattended in the salon. We appreciate your understanding and cooperation.
Products
There are NO returns or exchanges on products or electricals purchased unless there is a manufacturing fault in which you will need to provide proof of purchase and it be within the garrantee time frame.
There are no exchanges, returns or refunds on brushes, discounted items, & Gift Cards.
Nina Capelli recommends that clients take the time to reschedule their next appointment before they leave the salon in an effort to avoid disappointment.
Late Arrivals & Cancellations
We kindly ask that you give us 24 hours notice to cancel an appointment, this would be greatly appreciated. A missed appointment means loss of availability for other clients and as a small business this can have a big effect on the stylists and day to day running of the salon. However, we do realize circumstances occasionally arise which are completely out of one’s control, and we truly understand. Any missed appointment may result in the Service being charged to you.
We recommend allowing plenty of time to park your car prior to your appointment.
We understand that sometimes it is inevitable that you may run late for an appointment. The time that you have scheduled is yours to use at your discretion. We will give every effort to deliver your services to you as best we can for the remainder of your scheduled time.
Deposits
For our larger appointment times such as colouring or a Kerasilk service, we will require a minimum £20 deposit which will be deducted from your final bill. This is non-refundable and non-transferable
Deposits will need to be paid at the time of consultation or booking via bank transfer or cash. Any unpaid deposits will result in the appointment being cancelled.
Colouring
Any colour application requires a skin test 48 hours prior to the appointment, and will be recorded. If the test has not been carried out by the time of your appointment the colour service will not be able to take place and charges will apply for the appointment time.
With social media images of hair and the hairdressing industry dominating our devices we kindly ask that you cast a realistic eye and expectation over what can be achieved on your own hair. Think about the person in the picture and take into account the following:- How long is the hair, how thick is the hair, do they have hair extensions in, is the image in an actual salon or a studio with special lighting, is it a professional photography image, has the hair been curled to give the effect. Concider the current condition of your own hair and what previous colour services you have had and the build up of colour whether it be home box colour or salon proffessional, will you be able to have the colour you intend to on a regular two hour colour appointment, please consider a consultation with a price and time estimate.
When deciding on having any vibrant colours, toners, pastels, reds and coppers on pre lightened hair although they are fabulous and very effective you must consider that these are the fastest colours to fade and the use of our salon professional products is imperative, we cannot guarantee how fast these colours will fade and will depend on the individuals hair. This information will always be explained to you by our stylists. We endeavour to give you our honest and professional advise in order to give you fabulous hair.
Services Re-do Policy
At Nina Capelli we want you to love your hair and our customer service. We always endeavour to provide fabulous hairdressing to every client. If you feel you are unsatisfied with your hair or the service that you have received please do not hesitate to contact us within 7 days of your initial appointment and we will re-do your hair and do our best to maie sure you feel happy. Any longer than this time frame the hair will have naturally grown and colour will fade especially in the case of toners and pastels, reds and coppers and pre lightened and toned hair. (Any re-do will only include the particular service complimentary, if you require a blow-dry this will be an additional cost. The re-do policy doesn’t cover a change in the style or colour. A complimentary re-do service will be at the salon managers discretion. Nina Capelli cannot carry any guarantee if professional hair products recommended have not been used.
Nina Capelli will not re-do or compensate for change of mind, or unrealistic expectations not being met).
Our fabulous stylists endeavour to care for your hair to the best of their ability and of a high standard
Thank you for your custom and understanding.
Salon Etiquette
Nina Capelli reserves the right to refuse service to any client for improper conduct or any other situation we deem inappropriate.
Our salon and waiting area is cosy, and we can only accommodate yourself for your appointment we are unable to guarantee waiting facilities for family or friends. In the event Children are present to your appointment they must be supervised at all times for their own safety, a Hairdressing salon can be a dangerous place for children, so we advise for their safety that you seek alternative childcare during your appointment. Children receiving a service cannot be left unattended in the salon. We appreciate your understanding and cooperation.
Products
There are NO returns or exchanges on products or electricals purchased unless there is a manufacturing fault in which you will need to provide proof of purchase and it be within the garrantee time frame.
There are no exchanges, returns or refunds on brushes, discounted items, & Gift Cards.